I am responsible for leading a programme of quality improvements within Swansea Council Adult Services Provision. This includes range of services to older and disabled people, and people with learning disabilities or mental health difficulties.
We have been working with the DEEP programme on developing a consistent vision and organisational culture that is grounded in the Senses Framework and relationship-centred care. We chose to use an Appreciative Inquiry approach, with a focus on gathering ‘magic moment’ stories from across the service and then using them as a catalyst for learning and development.
We gathered 42 stories and with support from the Wales School for Social Care Research developed a ‘Magic Moments in Adult Services Provision’ learning booklet. You can find a copy of the booklet here. We then piloted a simple Exploratory Talk workshop involving service users, carers and staff. The workshop was very successful and you can find a guide to run a similar workshop here.
Since then, a group of staff and service users have been trained in Community of Enquiry and we are engaging in more development work in partnership with the DEEP programme and the Macmillan nurses including ‘magic moments in end of life care’ and positive risk taking using a set of provocative statement cards as a catalyst for reflective group learning. You can find a copy of the cards here.